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Privacy policy

Please read our Privacy Policy carefully before using this website (“our website”). In these conditions “we”, “us” and “our” means Powerclene and “you” means the individual using our website. This Privacy Policy sets out how we comply with European Union data protection requirements, how we use and protect the information you give us when you use this website (this applies to the entire website), and individual rights and obligations in relation to personal data in line with the Data Protection Act 1998 and General Data Protection Regulations (GDPR) from 25th May 2018.

We are conscious of our legal responsibilities as a "data controller" and support the principles of data protection as detailed in the GDPR. We shall endeavour to ensure the personal information we obtain, will always be held, used, transferred and otherwise processed in accordance with our legal obligations in a fair, lawful and transparent manner. This policy demonstrates our commitment to protecting and respecting your privacy in line with the main principles and aims, in order to protect and promote the rights of individuals, which is achieved through internal procedures and training.

If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.

This Policy is updated from time to time. The latest version is published on this page.

This website Privacy Policy was last updated on: 11/05/2018

If you have any questions about this policy, please email sales@powerclene.co.uk or write to us.

When you log in to an online account provided to you, you agree to our privacy and cookies policies. And alternatively, by continuing to use our websites you agree to the use of cookies as described in this notice.

Collecting your information

We may collect your information upon giving you access to a login of our system at your request or part of a contract. Other ways we may collect information are:

  • from you filling in our support and website enquiry or contact forms
  • or if you choose to sign up to our newsletter/news updates service

Type of information we collect

The following information may be collected from one of the means above: name, email addresses, company name, telephone contact numbers, message information/enquiry, other information relevant to customer surveys and/or offers and computer/device technical details.

Why do we collect your information?

We may collect this information to compile demographic reports based on support needs and customer interests, this is to allow us to continue to provide the best support and service levels.

If you have chosen to sign up for our newsletter or if you agree we may occasionally use your information to send you promotional or marketing information regarding our services and products. Alternatively, in some instances we may have a legitimate interest in processing your personal data. If you wish to opt out of this service you signed up for, you can email us at sales@powerclene.co.uk

How we use this data

Collecting this data helps us understand what you expect from us, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email, telephone or mail for research reasons.
  • Interaction with external social networks and platforms
  • Analytics

Recipients of your personal data

In addition to our company we may, when required and necessary, share your personal data with other organisations. Depending on the work we are undertaking for you the other organisations may include:

  • Our company’s ‘data processors’ who are contractors from whom we obtain operational services including IT, message-taking, secure data storage.
  • Other ‘data controllers’ that provide professional services such as accountants.
  • Providers of insurance, financial and banking services to our company.
  • HMRC and other national and local government bodies.
  • The Information Commissioner’s Office (ICO) and organisations involved with the preparation, assessment and certification of quality standards for which our company is seeking or maintaining accreditation.

All of the above are located in the UK.

Controlling information about you

When you fill in an e-form or provide your personal details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

We will never lease, distribute or sell your personal information to third parties unless we have your permission or we are required to disclose your personal details by law. Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the Data Protection Act 1998.

Security

We are committed to ensuring that all information we hold about you is secure. In order to prevent unauthorised access or disclosure we have implemented appropriate physical, electronic and managerial procedures to safeguard and protect that information.

Other data controller recipients of your personal data are each responsible for implementing appropriate physical, electronic and managerial procedures to safeguard and protect that information, and to keep it secure.

Data processor recipients of your personal data have provided sufficient guarantees that they have implemented measures to ensure compliance with the GDPR and to protect your rights.

Erasure of personal data

Where we obtained your personal data to fulfil our contractual obligations to you, or if we have a legitimate interest for processing your personal data, we will erase that data as soon as it is no longer necessary to retain it in relation to the purpose for which it was originally collected.

Website Analytics

We use cookies to keep track of what pages and links are popular within our site and which ones don’t get used so much. This is to help us keep our site relevant and up to date in order to provide you with the best information possible. It’s also very useful to be able to identify trends of how our users view our site and if they get ‘error messages’ from web pages.

Ease of use

Our Cookies can be used to keep you logged in during your visit. This is to help prevent you from having to keep logging in as you navigate around our site. We may also use cookies in order to determine whether you have already filled out specific forms, that way we can tailor your experience to fit around you personally. This can include enabling the use of social media components.

Important Information for you

Although we may collect cookies from time to time, neither we, nor the companies who show ads on our site sell data collected from cookies to any other organisations. And are only used as an indication to your browsing activity so we can understand your interests.

The data is anonymous and isn’t linked to you as a person. Even if you log in to our website.

Cookies Policy

This Cookies Policy provides details on:

  • the Cookies, web beacons and similar technologies that we and our service providers may use when you visit or interact with us online; and
  • your options regarding these technologies.

SCOPE OF THIS NOTICE AND CONSENT

This Cookies Notice applies to all Websites, services, messaging (e.g., email and online chat communication), and mobile-device applications that are operated by or on behalf of Powerclene. The Cookies Notice also applies to Powerclene branded pages on third party platforms. For the purposes of this Cookies Notice, we refer to all such Websites, services, messaging, mobile-device applications and Powerclene branded pages on third-party platforms as the “Powerclene Websites”.

By continuing to browse the Powerclene Websites, you are agreeing to our use of Cookies, web beacons and similar technologies in accordance with this Cookies Notice.

If you do not agree to our use of Cookies, web beacons and similar technologies in the ways described in this Cookies Notice, you should set your browser to reject all, or certain, technologies. However, if you use your browser settings to block all such technologies, you may not be able to access all or parts of the Powerclene Websites. To fully ensure that no Cookies or other technologies are used when you visit Powerclene Websites, you also have the option to refrain from using Powerclene Websites. For further information on how to control Cookies please read section 3 of this Cookies Notice, below.

1. WHAT ARE COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES?

A Cookie is a unique alphanumeric identifier that may be placed on your computer (or other internet enabled devices, such as tablet or mobile phone) when you’re online. The unique alphanumeric identifier acts like a label, helping to distinguish you from other website users. Cookies, therefore, provide useful information about your browsing actions and patterns.

  • First party Cookies: These Cookies are set by the Powerclene Websites and read by Powerclene. You can find more information about these Cookies in section 2, below.
  • Third party Cookies: These Cookies are set by the Powerclene Websites and read by a third party. You can find more information about these Cookies in section 4 below.
  • Session / temporary: These Cookies are stored only while you’re connected to a particular website - they expire at the end of your browser session or are deleted from your device when you leave the website.
  • Permanent / persistent: These Cookies are not deleted from your device when you leave the website. They remain on your device until they expire.

Cookies do not contain software programs and cannot install anything (such as a virus) on a computer.

A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web page, web advertisement or email, but is invisible to you. It operates as a tag that records your visit to a particular web page.

A server log, (the log file generated by, for instance, Powerclene’s web server) provides information on how and when web pages and applications are being accessed. The log file details who accesses a graphic or specific web page and when.

2. WHEN WE USE FIRST PARTY COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES

Cookies

We use Cookies to collect information about your device, such as IP address, operating system and browser type. The types of Cookies that we use are detailed below:

  • Strictly necessary. These Cookies help you to move around Powerclene Websites. For example, if you are required to sign into a Powerclene Site, the Cookies identify you as being signed in and remember you so that you don’t have to sign back in every time you move between Powerclene Websites.
  • Functional. We use these Cookies so that Powerclene Websites recall the choices you make. For example, these Cookies are capable of recognising if you’ve been to any Powerclene Websites before, so messages intended for first-time users are not displayed to you. We may also use functional Cookies to tailor content or advertisements to match your preferred interest and to avoid showing you the same advertisements repeatedly.
  • Analytical. These Cookies help us identify the number of unique visitors to all our Powerclene Websites, whether or not those visitors are repeat visitors, and the source of Powerclene Site traffic. For example, if there are 1,000 visits to a Powerclene Site on a certain day, we can use Cookies to discover how many of those visits were made via the same browser (same visitor). We may also use the Cookies to discover whether you have visited Powerclene Websites more than once and the source for each visit. Cookies help us to compile anonymous, aggregated statistics so that we can: better understand how people use Powerclene Websites; improve the structure of Powerclene Websites; and count the number of anonymous users of the Powerclene Websites.
  • Session Cookies. These Cookies allow us to link your actions during a particular browser session.
  • Persistent Cookies. These Cookies allow us to recall your preferences or actions across multiple Powerclene Websites.

In addition to the reasons for our use of Cookies detailed above, we use the information gathered from Cookies - namely, IP addresses - to help diagnose problems with our servers and to administer Powerclene Websites.

Web Beacons

We use web beacons to track your movements to, from and on the Powerclene Websites to determine the effectiveness of content and advertising campaigns, particularly as they enable us to count the number of times that our advertisements and web-based email content are viewed.

Server logs

If you arrive at a Powerclene Site by clicking on an advertisement that we have paid for (including a paid search engine result) or a link in an email sent from or on behalf of us, then we will capture information that tracks your visit from that link (e.g., referring URL, browser information). If you arrive at a Powerclene Site by clicking a source not paid for by Powerclene, such as link in a non-paid search engine result or an unsponsored link on a third party’s website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.

3. HOW TO CONTROL AND DELETE COOKIES

If you want to control the Cookies that are placed on your computer or other device, you could:

  • view Cookies stored on your hard drive;
  • choose whether or not to permit Cookies to be set by default;
  • delete the Cookies stored on your hard drive.

Please be aware, however, that your decision to control Cookies may affect your experience of the Powerclene Websites - you may not be able to access all or parts of those Websites. Turning Cookies off, for instance, will prevent you from registering for, signing in to, and using many of the services on such Powerclene Websites.

The main browsers allow you to change your Cookies settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the 'Help' option in your browser for more details.

For information on how to use the browser of your mobile phone to amend Cookies settings, you will need to refer to your handset manual.

To learn more about advertisers' use of Cookies the following links may be helpful. Please note, however, that these links will take you to third party Websites over which Powerclene has no control:

  • https://www.aboutcookies.org which contains comprehensive information on how to amend the settings of a wide variety of browsers. You will also find details on how to delete Cookies from your computer as well as more general information about Cookies
  • http://www.youronlinechoices.com/uk/ - If you are primarily concerned about third party Cookies generated by advertisers, you can turn these off by going to the Internet Advertising Bureau's (IAB) consumer site.
  • https://www.networkadvertising.org which is the website for the trade body representing advertising platforms. This body provides a one-stop place that gathers all of the opt-out controls. Please bear in mind that there are many more networks listed on this site than those used by us at Powerclene.

4. THIRD PARTY COOKIES SET ON Powerclene Websites

Powerclene engages other third parties to provide analytical services. In order to provide those services to Powerclene, our providers set and read analytical or performance Cookies on Powerclenes behalf.

Example: Google

Google Analytics is an ad management and ad serving technology. Google Analytics places Cookies on Powerclene Websites so that Powerclene can record how many signups and leads originated from its marketing activity.

For information on how to reject or delete this Cookie, please visit: https://tools.google.com/dlpage/gaoptout

5. COOKIES SET BY THIRD PARTIES ON THIRD PARTY Websites

To enhance your experience of Powerclene Websites, we will sometimes embed photos and video content that originated from Websites such as YouTube and Flickr. As a result, when you visit a page on an Powerclene Site that features content from, for example, YouTube or Flickr, you may be presented with Cookies from these Websites. Powerclene does not control the dissemination of these Cookies. You should check the relevant third party’s website for more information about these Cookies.

Powerclene Sharing Tools

We would like to draw your attention to the fact that the Powerclene Websites now carry embedded “share” and “like” buttons to enable visitors to Powerclene Websites to share content through a number of social media networks. These networks may set a Cookie when you are logged in to their service. Powerclene does not control the dissemination of these Cookies and you should check the relevant third party website for more information about these.

6. CONTACT US

If you have a question or complaint about this Cookies Notice or our information collection practices, please contact us at sales@powerclene.co.uk